Privacy Policy

Privacy Policy

Because  Glitz and Glam respects your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have in the way this information is collected and used.


Return and Exchange

Because  Glitz and Glam respects your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have in the way this information is collected and used.You acknowledge that these terms of return and exchange are limited to direct sale (Between you and us) and do not apply to third party suppliers. We may accept return for account credit only. For this purpose we must receive the merchandise within 14 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged. Inform us immediately about the damaged state of the goods, take pictures and ship the item back to us, as soon as  possible. Goods purchased from  Glitz and Glam can be returned only if they are returned in their original packaging. Also bear in mind that:

(a) Items should be returned unused and with all tags still attached. 

(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(d) Footwear must be tried out on a carpeted surface to prevent dust.
 
(e) All custom made orders are non-returnable.

Since we keep limited inventory and do not always have all sizes available, we can only offer you a credit account in lieu of the returned product that can be redeemed at the time of the next purchase you make on this site. To return an item, the customer must write to us at customer care and save a copy of this communication. A prompt response is assured to such communications. You can also call at our customer care number +91 8454871820 that remains accessible from 10 am to 6 pm IST on five days (Monday to Friday).

Please note: We are not liable for any damages caused to the product during transit.


The Information We Collect

You can browse our site without providing any personally identifiable information. However, in some cases, you may not be able to access our entire website, if you don’t provide all your information.We receive and store your personally identifiable information that you enter on the website, whenever you shop with  Glitz and Glam —online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. This information includes your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.

If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences. When you visit our site, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. In addition, we may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.When you visit one of our stores, if your mobile device accesses one of our wireless networks we may also automatically collect information about your geo-location based, in part, upon which wireless network has been accessed. We will not attempt to re-identify geo-location information (i.e., link it to you or your device) unless you affirmatively give us permission to collect Geo-location information about you. If you give us such permission, you can later decide to opt-out of geo-location tracking by sending an email to support@glitzandglam.co.in  with your MAC address (which can be found on most mobile devices under the "settings" menu).

Please note: Our mobile applications will not transmit Geo-location information about you to us unless you give them permission to do so.

How We Use the Information We Collect

We use the information we collect for various purposes, including:

1 > To complete your purchase transactions

2 > To provide the services you request

3 > To send you our catalogs and other offerings by mail

4 >  To identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you

5 >  To notify you of product recalls or provide other information concerning products you have purchased

6 >  To improve our merchandise selections, customer service, and overall shopping experience

 Others with Whom We Share Your Information

 Glitz and Glam may share all or a portion of the information thus collected with:

Service Providers: We may also disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to:

(a) manage a database of customer information;

(b) assist us in distributing emails;

(c) assist us with direct marketing and data collection;

(d) provide us storage and analysis;

(e) provide fraud prevention; and

(f) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential information we share with them and to use the information only to perform their obligations in our agreements with them.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you, or will make our web services better.

Business Transitions: We may transfer or share a copy of personal information about you in the event that or one of our properties, affiliates, or subsidiaries goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our website prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of  Glitz and Glam to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. We specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

 Glitz and Glam partners with advertising companies to place its advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. To choose to opt-out of this service we have with our third-party advertising partner. We may also use cookies to provide similar enhanced online marketing to you based on your interests and preferences. To opt out of these enhanced online marketing ads..

You Choices Regarding the Use of the Information We Collect

 Glitz and Glam provides you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at our online store and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:

  • Write to Glitz and Glam Customer Care at call +91 8454871820
  • If your destination country is NOT eligible for Border free shipments, call us at +91 8454871820
  • If you choose to write to us, please include your name, address, and credit card account number (if you have one), and state one of the following:
  • "NO MAIL OFFERS" (If you don't want to receive offers by mail);
  • "NO PHONE OFFERS" (If you don't want to receive offers by phone); 
  • "NO PHONE OR MAIL OFFERS" (If you don't want to receive either).

Because customer lists are often prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciates your patience and understanding in giving us time to carry out your request.

 Cookies, Web Beacons, and How We Use Them

A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before landing at our site. This information is gathered to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We identify them as our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.