Return and Exchange
terms of return and exchange are limited to direct sale (Between you and us)
and do not apply to third party suppliers. We may accept return for account
credit only. For this purpose we must receive the merchandise within 14 days
from the date it was shipped to you. Items must be unused, unworn, unwashed and
undamaged. Inform us immediately about the damaged state of the goods, take
pictures and ship the item back to us, as soon as possible. Goods
purchased from Glitz and Glam can be returned only if they are returned in their original
packaging. Also bear in mind that:
(a) Items should be returned
unused and with all tags still attached.
(b) Where provided, belts and any designer packaging such as authenticity
cards, dust bags, and leather tags should be included with your return.
(d) Footwear must be tried out on a carpeted surface to prevent dust.
(e) All custom made orders are non-returnable.
Since we keep limited inventory
and do not always have all sizes available, we can only offer you a credit account in lieu of the returned
product that can be redeemed at the time of the next purchase you make on this
site. To return an item, the customer must write to us at customer care
and save a copy of this communication. A prompt response is assured to such
communications. You can also call at our customer care number +91 8454871820 that remains accessible from
10 am to 6 pm IST on five days (Monday to Friday).
Please note: We are not liable
for any damages caused to the product during transit.
The Information We Collect
You can browse our site without providing any personally identifiable
information. However, in some cases, you may not be able to access our entire
website, if you don’t provide all your information.We receive and store your
personally identifiable information that you enter on the website, whenever you
shop with Glitz and Glam —online, through our catalogs, or in our stores, or information
you give us in any other way, such as by subscribing to our catalogs, email, or
mobile messaging. This information includes your name, address, telephone
number, mobile telephone number, driver's license number, birth date, and email
address. If you use a credit or debit card or pay by check, we will also
include your account number.
If you use one of our services,
or participate in one of our surveys, promotions, or sweepstakes, we may ask
for additional information, such as your age, interests, or product
preferences. When you visit our site, our
web server automatically collects anonymous information such as log data and IP
addresses, and may collect general information concerning your location. In
addition, we may use the automatically collected information for a number of
purposes, such as improving our site design, product assortments, customer
service, and special promotions.When you visit one of our
stores, if your mobile device accesses one of our wireless networks we may also
automatically collect information about your geo-location based, in part, upon
which wireless network has been accessed. We will not attempt to re-identify
geo-location information (i.e., link it to you or your device) unless you
affirmatively give us permission to collect Geo-location information about you.
If you give us such permission, you can later decide to opt-out of geo-location
tracking by sending an email to firstname.lastname@example.org with your MAC address (which can be
found on most mobile devices under the "settings" menu).
Please note: Our mobile
applications will not transmit Geo-location information about you to us unless
you give them permission to do so.
How We Use the Information We
We use the information we
collect for various purposes, including:
1 > To complete your purchase
2 > To provide the services you
3 > To send you our catalogs and
other offerings by mail
4 > To identify your product and
service preferences, so we can notify you of new or additional products,
services, and promotions that might be of interest to you
5 > To notify you of product
recalls or provide other information concerning products you have purchased
6 > To improve our merchandise
selections, customer service, and overall shopping experience
Others with Whom We Share Your
Glitz and Glam may share all or a portion of the information thus collected with:
Service Providers: We may also disclose information to outside companies that help us
bring you the products and services we offer. For example, we may work with an
outside company to:
(a) manage a database of customer information;
us in distributing emails;
(c) assist us with direct marketing and data
(d) provide us storage and analysis;
(e) provide fraud prevention;
(f) provide other services designed to assist us in maximizing our business
potential. We require that these outside companies agree to keep confidential
information we share with them and to use the information only to perform their
obligations in our agreements with them.
Other Companies: We may provide information to carefully
selected outside companies when we believe their products or services may be of
interest to you, or will make our web services better.
Business Transitions: We may transfer or share a copy of personal
information about you in the event that or one of our properties, affiliates, or subsidiaries goes through
a business transition, such as a merger, being acquired by another company, or
selling a portion of its assets. You will be notified via email or prominent
notice on our website prior to a change of ownership or control of your
personal information, if your personal information will be used contrary to
with the ability of Glitz and Glam to transfer all or part of its business and/or assets to an
affiliate or independent third party at any time, for any purpose, without any
limitation whatsoever. We specifically reserves the right to transfer or share
a copy of personally identifiable information collected from its websites to
the buyer of that portion of its business relating to that information.
Compliance with Law: We may provide access to information when
legally required to do so, to cooperate with police investigations or other
legal proceedings, to protect against misuse or unauthorized use of our
website, to limit our legal liability, and to protect our rights or to protect
the rights, property, or safety of visitors of this website or the public.
Glitz and Glam partners with advertising
companies to place its advertising on publisher websites on the Internet. These
advertising companies collect anonymous information about your visits to our
web site. This technology involves the use of third party cookies which allow
them to develop personalized advertising so that it directly relates to offers
that may be of interest to you. To choose to opt-out of this service we have
enhanced online marketing to you based on your interests and preferences. To
opt out of these enhanced online marketing ads..
You Choices Regarding the Use
of the Information We Collect
Glitz and Glam provides you with a number of choices regarding our handling of
your nonpublic personally identifiable information.
Direct Mail or Telephone
Marketing: If you shop at our online
store and wish to be removed from the list of customers that receive direct
mail or telemarketing calls, please either:
- Write to Glitz and Glam
Customer Care at call +91 8454871820
- If your destination
country is NOT eligible for Border free shipments, call us at +91 8454871820
- If you choose to write to
us, please include your name, address, and credit card account number (if
you have one), and state one of the following:
- "NO MAIL OFFERS"
(If you don't want to receive offers by mail);
- "NO PHONE
OFFERS" (If you don't want to receive offers by phone);
- "NO PHONE OR MAIL
OFFERS" (If you don't want to receive either).
Because customer lists are
often prepared well in advance of an offering (sometimes a few months before
the offer is made), you may continue to receive some offers after you send us a
request not to use your information for specified marketing purposes. We appreciates your patience and understanding
in giving us time to carry out your request.
Cookies, Web Beacons, and How
We Use Them
A "cookie" is a small
data file stored by your Web browser on your computer or mobile device [hard
drive]. It allows us to recognize your computer (but not specifically who is
using it) upon entering our site by associating the identification numbers in
the cookie with other customer information you have provided us. That customer
information is stored on our secured database. A "web beacon" or
"pixel tag" or "clear gif" is typically a one-pixel image,
used to pass information from your computer or mobile device to a website.
to keep track of what you have in your shopping cart and to remember you when
you return to the website as well as to identify the pages you click on during
your visit to our site and the name of the website you visited immediately
before landing at our site. This information is gathered to improve our site
design, product assortments, customer service, and special promotions. You can,
of course, disable cookies and web beacons on your computer by indicating this
in the preferences or options menus in your browser. However, it is possible
that some parts of our website will not operate correctly if you disable
cookies. We may also use web beacons, and other technologies, to help track
whether our communications are reaching you, to measure their effectiveness, or
to collect certain non-personal information about your computer, device, or
browser in order to allow us to better design future communications to you.We may contract with third parties
provide services such as credit card processing, shipping, promotional
services, or data management. We identify them as our Customer
Care Partners. These third parties are prohibited by our contract with them
from sharing that information with anyone other than us or our other Customer