F A Q
this section to find answers to your common queries.
Do I need to create an online
account to place my order?
We've made it super easy to
place an order at Glitz
and Glam. You don't have to create an
account and we'll only ask you to set a password. It’s as simple as that!
Can I place my order over the
We want to make your shopping
experience extremely convenient. If you would prefer to speak with a member of
our lovely customer service team to help you place your order please click here
Can I change my order?
Unfortunately not, however, if
your order has been delivered in a damaged state, you can return it to us to
claim a credit account in lieu of a refund that you can redeem at our site
later. Check out our return
Can I pre-order an out of stock
Unfortunately not. We know how
frustrating it is to not be able to get hold of an item once you've decided you
want it, but unfortunately if everyone else wants it too we can sell out very
quickly! To try and keep our online store as fresh and exciting as possible we
do add new items each week, so you may well find something very similar.
What happens if the product
I've ordered isn't in stock?
While our system is creatively designed to ensure that
stock levels are always accurate and that products ordered are available -
sometimes there can be an error in reporting. If this has happened with your
order, we're sorry, we will contact you by email to let you know your options
and find out what you would like to do.
I haven't received an email
confirmation for my order.
Have you checked your junk
folder? Our confirmation might have
inadvertently landed there. Retrieve the mail and take us off the junk list. It
may also be worth your while double-checking the "Order History" of
your account on our site. If you do have an order number, check that your email
address is correct. If there is no recent order listed it means that your order
has not been booked and you may have to try again.
Will I get an order
Once you've placed your order, we will send you a confirmation email containing
all the details of your order.
Which countries do you deliver
Lots! You can find a full list
of the countries we deliver to, including costs, by clicking here...
My parcel is missing - what do
If you have not received your
parcel, we're sorry. Check with your neighbours first to see if they've
received and kept it safe for you. Otherwise, contact our customer services and
we'll help you....
Can I change my order?
As soon as you place your order
we'll start getting it ready. Because we're so speedy at getting it to you, we
can't cancel it once it's been ordered. For information on returning your
order, click here
Can you deliver to a different
address than my billing address?
Yes, but remember your billing
address must match the address that your payment card is registered to.
How can I track my order?
We will send you an email with all the information you need to track
your order, so you can stay alert for receiving it.
How do I return an item?
We try to make sure that you
are happy with all of the products we send to you. But if you ever have to
return anything because it got delivered to you in a damaged state, read up on our Return
How long can I keep my order
before returning it?
Your return process must start
immediately after you receive a defective piece from us. Take pictures of the defective piece, send us
an email informing us of the nature of the damage, attach the pictures that you
took and put the damaged piece back in the courier and send it to us. If you do not follow this procedure, we
reserve the right not to give you a credit account that you can redeem on your next order on our site.
What do I do if my item is
faulty after I have worn it?
We are very sorry you have
received a damaged item in your order. We will have it returned to us, but
please read our return policy before you send it back.