F A Q

Browse this section to find answers to your common queries.

Orders

Do I need to create an online account to place my order?

We've made it super easy to place an order at Glitz and Glam. You don't have to create an account and we'll only ask you to set a password. It’s as simple as that!


Can I place my order over the phone?

 We want to make your shopping experience extremely convenient. If you would prefer to speak with a member of our lovely customer service team to help you place your order please click here 


Can I change my order?

Unfortunately not, however, if your order has been delivered in a damaged state, you can return it to us to claim a credit account in lieu of a refund that you can redeem at our site later. Check out our return policy here  


Can I pre-order an out of stock item?

Unfortunately not. We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too we can sell out very quickly! To try and keep our online store as fresh and exciting as possible we do add new items each week, so you may well find something very similar.


What happens if the product I've ordered isn't in stock?

While our system is creatively designed to ensure that stock levels are always accurate and that products ordered are available - sometimes there can be an error in reporting. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.


I haven't received an email confirmation for my order.

Have you checked your junk folder? Our confirmation might have inadvertently landed there. Retrieve the mail and take us off the junk list. It may also be worth your while double-checking the "Order History" of your account on our site. If you do have an order number, check that your email address is correct. If there is no recent order listed it means that your order has not been booked and you may have to try again.

 

Will I get an order confirmation?

Once you've placed your order, we will send you a confirmation email containing all the details of your order.



Delivery

Which countries do you deliver to?

Lots! You can find a full list of the countries we deliver to, including costs, by clicking here... 


My parcel is missing - what do I do?

If you have not received your parcel, we're sorry. Check with your neighbours first to see if they've received and kept it safe for you. Otherwise, contact our customer services and we'll help you....


Can I change my order?

As soon as you place your order we'll start getting it ready. Because we're so speedy at getting it to you, we can't cancel it once it's been ordered. For information on returning your order, click here 

 

Can you deliver to a different address than my billing address?

Yes, but remember your billing address must match the address that your payment card is registered to.

 

How can I track my order?

We will send you an email with all the information you need to track your order, so you can stay alert for receiving it.

 

Return Policy

How do I return an item?

We try to make sure that you are happy with all of the products we send to you. But if you ever have to return anything because it got delivered to you in a damaged state, read up on our  Return Policy here. 


How long can I keep my order before returning it?

Your return process must start immediately after you receive a defective piece from us. Take pictures of the defective piece, send us an email informing us of the nature of the damage, attach the pictures that you took and put the damaged piece back in the courier and send it to us.   If you do not follow this procedure, we reserve the right not to give you a credit account that you can redeem on your next order   on our site.

 

What do I do if my item is faulty after I have worn it?

We are very sorry you have received a damaged item in your order. We will have it returned to us, but please read our return policy  before you send it back.